How long will it take to process and dispatch my order?
Orders are usually processed and dispatched within one business day, however during busy periods orders may take up to 48 hours to be processed and dispatched. Please note, we do not process orders on the weekend.
When can I pick up my Click & Collect order?
Click & Collect orders can be picked up from Reception during regular business hours (Monday – Friday 9am – 5pm, excluding Public Holidays). You will receive an automated email when our staff have processed your order. Please bring a copy of your email invoice or order number as proof of purchase. Orders will be held for a maximum of 14 days – if they are not collected within this timeframe your order will be cancelled and refunded in full.
How will I be charged for postage and how long will it be before I receive my order?
Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and Star Track Express to ship to all commercial/residential addresses within Australia. Postage cost is automatically determined by weight of publications and their destination address. Please note that Australia Post has recently changed its delivery schedule, so items sent via AusPost may be delayed.
- Australia Post:
Items sent via Australia Post are generally received within 4 business days. Please note: we have been advised Australia Post no longer has an express service operating to some areas in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via Star Track.
- Star Track Express:
Items sent via Star Track Express are generally received within 1–2 business days. Star Track cannot deliver to PO Boxes.
If I have ordered the wrong book, can it be returned?
If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a bookseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please call our office staff on (08) 8241 5568.