How long will it take to process and dispatch my order?
Orders are usually dispatched within one business day of receipt. However, during busy periods it may take up to three business days to dispatch your books. Once your order is dispatched, the delivery time will depend on your location and chosen shipping method (see next question).
How will I be charged for postage and how long will it be before I receive my order?
Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and StarTrack Express to ship to all commercial/residential addresses within Australia. Postage cost is automatically determined by weight of publications and their destination address. Please note that Australia Post has recently changed its delivery schedule, so items sent via AusPost may be delayed.
- Australia Post:
Items sent via Australia Post are generally received in 4–6 business days after dispatch. Please note: we have been advised Australia Post no longer has an express service operating to some areas in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via StarTrack.
- StarTrack Express:
Items sent via StarTrack Express are generally received within 1–2 business days after dispatch. Star Track cannot deliver to PO Boxes.
If I have ordered the wrong book, can it be returned?
If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a bookseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please call our office staff on (08) 8241 5568.