Frequently asked questions


Is the book I want in stock?

If the book is available to purchase through our website, then it is in stock. Items that are out of stock or forthcoming will be labelled as such and will be unavailable for purchase through the website.


I am a teacher/administrator from a school, how can I order online?

To place a school order, you will need to create a school account on the website. Note, if you have accidentally created a student account, please contact us ([email protected]) so we can switch it over for you.

If you need help creating a teacher account or placing an order, please contact us if you have any questions.

School orders can also be placed via:


How long will it take to process my order?

Orders are usually dispatched within one business day of receipt. However, during busy periods it may take up to three business days to dispatch your books.

Once your order is dispatched, the delivery time will depend on your location and chosen shipping method (see next question).


How will I be charged for postage and how long will it be before I receive my order?

Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and Star Track Express to ship to all commercial/residential addresses within Australia. Postage cost is determined by weight of publications and distance of delivery. Please note that Australia Post has changed its delivery schedule, so items sent via AusPost may be delayed.

Delivery timeframes:

  • Australia Post:
    Items sent via Parcel Post are generally received within 4–6 business days after dispatch. These items are trackable for your convenience. Please note: we have been advised Australia Post no longer has an express service operating to some areas in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via Star Track.
  • Star Track Express:
    Items sent via Star Track Express are generally received within 1–2 business days after dispatch. These items are trackable for your convenience. Star Track cannot deliver to PO Boxes.


Will my credit card details be safe when placing an online order?

Yes. We guarantee that our checkout service is secure and that your payment will be automatically processed by our Credit Card Gateway (Stripe payment services).

When purchasing from Essentials Education your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected].


If I have ordered the wrong book, can it be returned?

If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a reseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please email us at [email protected].


How will I know that my online order has been successfully received?

Upon placing your order online you should receive an automatic confirmation email notifying you that your order has been successfully received. This will also provide confirmation of your online payment. If for any reason you do not receive a confirmation email, please contact our office on (08) 8180 0695 or via email [email protected].


I received a ‘Complete’ email, but my book has not arrived. Why?

When your book is dispatched, you will automatically receive an email saying the order has been completed. This means we’ve handed it over to StarTrack or AusPost and it’ll be with you shortly. If you haven’t received your order after five business days, please email us [email protected]