Frequently Asked Questions

Will you be closed over Christmas/New Year?

Yes, the office will be closed from 22 December 2017 to 8 January 2018. Any orders received over that time will be processed on our return. 

Can books be picked up from your store?

Yes, feel free to drop by our office (21 Fourth Street, Bowden) to browse or purchase any of our titles. We are open weekdays from 9am to 5pm. Closed 22 December 2017 to 8 January 2018.

Help! I can’t find your office.

We are aware there is an error with Google Maps, which will sometimes redirect you to an address in Woodville Gardens if you search 21 Fourth Street Bowden. We have flagged this issue with Google on a number of occasions, but do not anticipate a speedy resolution. It is a nuisance! Searching “Adelaide Tuition Centre 21 Fourth Street Bowden” in Google Maps should provide you with the correct directions. Alternatively, click this link to be directed to the correct address in Google Maps.

Due to roadworks and construction projects in the area, some roads are closed. Presently, Gibson Street between Port Road and Third Street is closed, with access rerouted via Park Terrace. A map of closures for November/early December can be viewed here. For up-to-date information on the closures, call the Connexion Alliance service centre on 1300 582 071.

I am a teacher/administrator from a school, how can I order online?

To place a school order, you will need to create a school account on the website. Note, if you already have a student account, you will need to use a different email address to create a school account.

By default, the website will show you the student site. You can see this in the top left hand corner of the screen:
You are browsing Essentials as a Student

To switch to a teacher account, click the arrow next to Student. A pop-up box will appear with two sides: one for creating a school account, and one for logging into a school account. If you already have a school account, click Go to log in and proceed as usual. If you need to create an account, click Sign up.

Dropdown box showing School/Teacher log-in options

Once you click Sign up, you will be directed to this page:

Screenshot of Register for account page

Make sure you are signing up for a School account. This will be underlined in green (as above) if it is selected.

If you have successfully logged in as a teacher, the top left corner of the screen will show:

Browsing Essentials as Teacher

Once you have a school account, simply add books to your cart as normal. When you are ready to confirm your order, head to the checkout. Schools have the option to pay straight away by credit card or PayPal. Schools can also choose to be invoiced for the books (pay later).Please quote your  school’s purchase order number if you have one (usually issued by your school’s bursar) at the checkout.

Note: for orders weighing more than 5kg, flat rates of postage may not apply. Freight is calculated via package weight and shipping distance.

Screenshot of school checkout with invoice option selected

School orders can also be placed via:

Aside from online, how else can I purchase your books?

Books can be purchased from our office, 21 Fourth Street, Bowden, 5007. We are open from 9am to 5pm, Monday to Friday. We can also take orders over the phone (08) 8241 5568.

How long will it take to process and dispatch my order?

Orders are usually processed and dispatched within one business day, however during busy periods orders may take up to 48 hours to be processed and dispatched.

Note: the office will be closed from 22 December 2017 to 8 January 2018. Orders received during that time will be processed on our return. 

How will I be charged for postage and how long will it be before I receive my order?

Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and Star Track Express to ship to all commercial/residential addresses within Australia. Postage cost is determined by weight of publications. Please note that Australia Post has recently changed its delivery schedule, so items sent via AusPost may be delayed.

Delivery timeframes:

  • Australia Post:
    Items sent via Parcel Post are generally received within 4–6 business days. These items are trackable for your convenience. Please note: we have been advised Australia Post no longer has an express service operating to some areas in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via Star Track.
  • Star Track Express:
    Items sent via Star Track Express are generally received within 1–2 business days. These items are trackable for your convenience. Star Track cannot deliver to PO Boxes.

Will my credit card details be safe when placing an online order?

Yes. We guarantee that our checkout service is secure and that your payment will be automatically processed by our Credit Card Gateway (PayWay – powered by Westpac).

When purchasing from Essentials Education your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]

If I have ordered the wrong book, can it be returned?

If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a reseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please call our office staff on (08) 8241 5568.

How will I know that my online order has been successfully received?

Upon placing your order online you should receive an automatic confirmation email notifying you that your order has been successfully received. This will also provide confirmation of your online payment. If for any reason you do not receive a confirmation email, you may contact us at our office on (08) 8241 5568.

How do I order Trial Exams?

Trial Exams cannot be purchased by the general public. They are available for school use only.

Teachers/school administrators who wish to purchase a copy of a Trial Exam for use at school may submit an order online, over the phone, via fax or by email. If you wish to purchase a Trial Exam over the counter at 21 Fourth Street, Bowden, we will require a Purchase Order from your school and/or proof of employment at the school.