Frequently asked questions

Can books be picked up from your office?

Roadworks and construction in the Bowden area have caused a number of road closures nearby – including our own street! It is very difficult to navigate the closures, due to the volume and variety of works ongoing. We recommend you order your books online and have them delivered; in-store prices are the same as those online. If you do wish to visit the shop, please see this post on our Facebook page for access routes (updated 17 October 2018). The office is staffed Monday to Friday, 9am to 5pm.

 

Is the book I want in stock?

If the book is available to purchase through our website, then it is in stock. Items that are out of stock or forthcoming will be labelled as such and will be unavailable for purchase through the website.

 

I am a teacher/administrator from a school, how can I order online?

To place a school order, you will need to create a school account on the website. Note, if you have accidentally created a student account, please contact us ([email protected]) so we can switch it over for you.

If you need help creating a teacher account or placing an order, please read through these instructions (PDF download) and contact us if you have any questions.

School orders can also be placed via:

 

How long will it take to process my order?

Orders are usually dispatched within one business day of receipt. However, during busy periods it may take up to three business days to dispatch your books. Once your order is dispatched, the delivery time will depend on your location and chosen shipping method (see next question).

How will I be charged for postage and how long will it be before I receive my order?

Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and Star Track Express to ship to all commercial/residential addresses within Australia. Postage cost is determined by weight of publications and distance of delivery. Please note that Australia Post has recently changed its delivery schedule, so items sent via AusPost may be delayed.

Delivery timeframes:

  • Australia Post:
    Items sent via Parcel Post are generally received within 4–6 business days after dispatch. These items are trackable for your convenience. Please note: we have been advised Australia Post no longer has an express service operating to some areas in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via Star Track.
  • Star Track Express:
    Items sent via Star Track Express are generally received within 1–2 business days after dispatch. These items are trackable for your convenience. Star Track cannot deliver to PO Boxes.

 

Will my credit card details be safe when placing an online order?

Yes. We guarantee that our checkout service is secure and that your payment will be automatically processed by our Credit Card Gateway (PayWay – powered by Westpac).

When purchasing from Essentials Education your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]

 

If I have ordered the wrong book, can it be returned?

If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a reseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please call our office staff on (08) 8241 5568.

 

How will I know that my online order has been successfully received?

Upon placing your order online you should receive an automatic confirmation email notifying you that your order has been successfully received. This will also provide confirmation of your online payment. If for any reason you do not receive a confirmation email, please contact our office on (08) 8241 5568 or via email [email protected].

 

How do I order Trial Exams?

Trial Exams cannot be purchased by the general public. They are available for school use only.

Teachers/school administrators who wish to purchase a copy of a Trial Exam for use at school may submit an order online, over the phone, via fax or by email. If you wish to purchase a Trial Exam over the counter at 21 Fourth Street, Bowden, we will require a Purchase Order from your school and/or proof of employment at the school.