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FAQ

Can books be picked up from your store?

Yes, feel free to drop by our office (21 Fourth Street, Bowden) to browse or purchase any of our titles. We are open weekdays from 9am to 5pm.

Help! I can’t find your office.

We are aware there is an error with Google Maps, which will sometimes redirect you to an address in Woodville Gardens if you search 21 Fourth Street Bowden. We have flagged this issue with Google on a number of occasions, but do not anticipate a speedy resolution. It is a nuisance! Searching “Adelaide Tuition Centre 21 Fourth Street Bowden” in Google Maps should provide you with the correct directions. Alternatively, click this link to be directed to the correct address in Google Maps.

I am a teacher/administrator from a school, how can I order online?

School orders can be placed by clicking the ‘Schools’ button in the menu above. Simply add the titles and the quantities that you would like to your ‘order list’. If approval from your school’s purchasing department is required, you can print out or email this list to the relevant person. Alternatively, if you already have a purchase order, just quote the purchase order number and email it directly to us at [email protected]. You can also fax any school orders to us on (08) 8241 5597, or place an order over the phone by calling (08) 8241 5568.

How long will it take to process and dispatch my order?

Orders are usually processed and dispatched within one business day, however during busy periods orders may take up to 48 hours to be processed and dispatched.

How will I be charged for postage and how long will it be before I receive my order?

Adelaide Tuition Centre uses the services of Australia Post to distribute to post office box addresses within Australia and Star Track Express to ship to all commercial/residential addresses within Australia. Postage cost is determined by weight of publications. Please note that Australia Post has recently changed its delivery schedule, so items sent via AusPost may be delayed.

Delivery timeframes:

  • Australia Post:
    Items sent via Parcel Post are generally received within 4–6 business days. These items are trackable for your convenience. Please note: we have been advised Australia Post no longer has an express service operating in the Northern Territory. To avoid delays, supply a street address when ordering and we will courier the item to you via Star Track.
  • Star Track Express:
    Items sent via Star Track Express are generally received within 1–2 business days. These items are trackable for your convenience. Star Track cannot deliver to PO Boxes.

Will my credit card details be safe when placing an online order?

Yes. We guarantee that our checkout service is secure and that your payment will be automatically processed by our Credit Card Gateway (PayWay – powered by Westpac).

When purchasing from Essentials Education your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]

If I have ordered the wrong book, can it be returned?

If you have placed an incorrect order or need to return a publication that you have ordered through us, we are happy to refund or exchange goods, provided they are in re-saleable condition and you have your original proof of purchase from our online store. If you have purchased your books through a reseller such as Campion or Lighthouse, you will need to contact that bookseller to correct your order. For any queries relating to this, please call our office staff on (08) 8241 5568.

How will I know that my online order has been successfully received?

Upon placing your order online you should receive an automatic confirmation email notifying you that your order has been successfully received. This will also provide confirmation of your online payment. If for any reason you do not receive a confirmation email, you may contact us at our office on (08) 8241 5568.

Why can’t I order Trial Exams online?

Trial Exams cannot be purchased by the general public. They are available for school use only.

Teachers/school administrators who wish to purchase a copy of a Trial Exam for use at school may submit an order online, over the phone, via fax or by email. To order a Trial Exam online, go to the ‘Schools’ tab, add the Trial Exam to your order list, email this list to your school’s Purchasing Department if approval is required or email the list directly to us ([email protected]). If you wish to purchase a Trial Exam over the counter at 21 Fourth Street, Bowden, we will require a Purchase Order from your school and/or proof of employment at the school.

Aside from online, how else can I purchase your books?

Books can be purchased from our office, 21 Fourth Street, Bowden, 5007. We are open from 9am to 5pm, Monday to Friday. We can also process orders over the phone. Please call (08) 8241 5568 and ensure you have a valid Visa or MasterCard ready to complete the purchase.